Last Updated: February 1st, 2023
Agreement to Terms
General: By using our Services, you agree to be bound by these Terms. If you don’t agree to these Terms, do not use the Services. If you are accessing and using the Services on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. In that case, “you” and “your” will refer to that company or other legal entity.
Changes to Terms or Services
General: We may modify these Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Site, or through other communications. It’s important that you review the Terms whenever we modify them because if you continue to use the Services after we have posted modified Terms on the Site or have communicated them to you, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you can’t use the Services any more. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.
Who May Use the Services
Registration and Your Information: If you want to use certain features of the Services you’ll have to create an account (“Account”). You can do this on our Site. It’s important that you provide us with accurate, complete, and up-to-date information for your Account, so you agree to update such information, as needed, to keep it accurate, complete, and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone and that you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them, so please keep your password secret and secure. We want to keep all our users safe and happy, so we reserve the right, in our sole discretion, to disable, suspend, cancel, or delete any Account for any reason, or to refuse any user access to any of our Services, if we think doing so will help keep things safe and enjoyable for everybody.
General: We provide a platform through which users can buy meals and other Addon food or beverage items are referred to collectively in these Terms as “Meals.” You can purchase Meals by ordering with or without signing up for one of the memberships/subscriptions from our site or in person or via email/phone.For more information on our Meals and Programs, you can visit our FAQs. Our Meal delivery services are not currently available in all areas, so please visit our Service Areas page to see in which ways Healthfinity Meals may be available in your area.
We want you to love not just the Meals you find on our Site but also the whole experience you get from using our Services. We’re confident that you’ll love Healthfinity Meals, but please understand that you use our Services at your own risk. You agree to hold us, as well as our officers, directors, agents, subsidiaries, joint venturers, and employees (jointly and severally, our “Affiliates”) not liable, to the full extent permissible under all applicable law, for any harm, loss, or damage that may come to you or to anyone else as a consequence of your use of our Services. We make a conscientious effort to describe and display every Meal and the anticipated contents of accurately on our Site. All our Meals are handcrafted and thoughtfully planned by excellent chefs, however, occasionally a Meal you receive won’t look or taste exactly as it was described or depicted to you or similarly may not include the exact contents described in its listing due to availability or market conditions beyond our control, for example. You understand that this is normal, and you agree to accept such a Meal, regardless of reasonable variation from its description or depiction. We can’t and don’t guarantee the accuracy or completeness of any description or depiction of any Meal. We reserve the right to change or update any such description or depiction, to substitute specific meal ingredients and to correct errors, inaccuracies, or omissions at any time without giving you notice. If you have a complaint or dispute concerning a Meal you’ve purchased through our Services, please contact us, and we’ll try to fix the problem in the manner we deem appropriate, in our discretion.
General: When you buy a Meal through any of our Services (such purchase, a “Transaction”), we may ask you to supply additional information relevant to your Transaction, including, without limitation, your credit-card number, the expiration date of your credit card, and your address(es) for billing and delivery (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information, whether you provide it in the course of a Transaction or in connection with your Account. When you initiate a Transaction, you authorize us to provide your Payment Information to third parties so we can complete your Transaction and to charge your payment method for the type of Transaction you have selected; you may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information).
All Sales Are Final: But if something unexpected happens in the course of fulfilling your order, we reserve the right to cancel your order for any reason; if we cancel your order we may refund any payment you may already have remitted to us at our discretion. Auto Renew: By entering into these Terms, you acknowledge that the Healthfinity Meals Meal Plan you select has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your membership or subscription by you. We may also periodically authorize your payment method in anticipation of applicable fees or related charges. Memberships and subscriptions continue until cancelled by you, the particular Healthfinity Meals Meal Plan is cancelled by us or we terminate access to or use of the Services in accordance with these Terms. Meal Plans auto renew at full price for all products included in initial order unless otherwise agreed upon between you, the member, and us. Auto Renew takes place on your second to last delivery day at 12 pm EST. You have up until 12 pm EST on your second to last delivery day to cancel your subscription and not be charged. If you allow for auto renew to take place without prior notice for cancellation you are agreeing to continue use of service and no refund will be issued.
General: Healthfinity Meals delivers daily Orders by Tuesday: 11PM Deliveries on Saturday: 10 AM to 4 PM
We do our best to operate within these hours however we will not issue any credit or refund if a meal arrives late for any reason. If there are outstanding circumstances we will do our best to make you aware of changes being made to your delivery time. We do not guarantee a specific delivery time each night and can only advise of the time window based on your delivery location. We can’t guarantee that every Meal will arrive exactly within the timeframe we give you. In particular, in the case of inclement weather or other events beyond our control that interfere with our ability to deliver your meals, we will attempt to deliver your meals as soon as reasonably possible. If a delivery arrives early or late, you agree that you will still accept the Meal and release us from all liability for any loss, damage, or inconvenience that you encounter as a result of early or late delivery. In order to place a hold on delivery, make changes to your delivery schedule and address, we must be contacted via email or phone no fewer than 2 DELIVERY DAYS in advance of delivery, no later than 9PM EST.
Delivery Access: Our Members who are residents of communities which utilize a guard gate or any other type of access control by which our driver, a concierge, or a guard must contact the member to complete the delivery, must understand that if the driver cannot enter the community at the time of delivery the driver must continue with their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery. It is solely the member’s responsibility to assure delivery access. If a toll is required to access the member’s address, the member will be responsible to pay all toll charges. This does not apply for any highway tolls.
Delivery Fee: Effective January 1st, 2023 if you sign up for a Healthfinity Meals Meal Plan, you will pay a daily delivery fee (“Delivery Fee”), as applicable. A Delivery Fee of $20.00 per day for each Daily Delivery account will be charged (plus any applicable taxes and other charges) to your payment method at the time the order is placed.
Cancellation and Credit Policy
Cancellation of a Healthfinity Meals Meal Plan. To cancel your Healthfinity Meals membership you can either (i) by phone (ii) email us at firstname.lastname@example.org and follow any instructions, if any, we provide to you in response to your cancellation request, or (iii) initiate a cancellation through your account settings within the Member Portal.
Your Cancellations must be received by Midnight On Monday. AS STATED ABOVE, ALL SALES ARE FINAL. YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE MEMBERSHIP FEES PAID FOR THE THEN CURRENT MEMBERSHIP PERIOD OR ANY PENDING MEAL PLANS. THIS CANCELLATION WILL PREVENT ANY ADDITIONAL ORDERS FROM BEING PLACED.
Credit policy: Account credits issued by Healthfinity Meals to address issues experienced will be awarded at the discretion of our customer service team. These credits may be applied towards the purchase of an additional Meal Plan and applicable sales tax.
Promotions: Healthfinity Meals may offer promotional discounts or free trials for a specified period of time. If we offer you a promotional discount free trial, the specific terms of your free trial will be provided at registration and/or in the promotional materials describing the offer. These promotions may not be combined with any other offer and can be limited to specific Healthfinity Meals products or Meal Plans. Unless you cancel your membership or subscription prior to the end of your promotional discount/ free trial, we will begin charging your payment method on an auto renewal basis for the applicable product/program until you cancel your membership or subscription. Instructions for cancellations are stated above under the Section titled “Cancellation”. You will not receive a notice from us that your free trial has ended or that the paid portion of the applicable membership or subscription has begun. We reserve the right to modify or terminate promotional discounts or free trials at any time, without notice and in our sole discretion.
Communications Opt In/Out: Healthfinity Meals uses multiple channels in communication. This includes but is not limited to Third-Party services for email and text messages. Marketing alerts sent via text message require opt-in from member. Member may cancel these at any time by texting STOP. Active Members can also opt-out from their profile on the member portal or the mobile app. Members may unsubscribe from marketing related emails, by doing so any vital communications that need to be sent may not be successfully delivered. Any change in policy that is not delivered due to unsubscribe is solely the responsibility of the member.
General: We welcome feedback, comments, and suggestions for improvements to our Services (“Feedback”). You can submit Feedback by emailing us at email@example.com You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable, and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose.